The satisfaction of our customers is our top priority. It is our goal to provide you with the best possible service. Therefore we, of course, depend on your feedback and suggestions. This is the only way for us to improve further in meeting your needs and requirements in the future.
In business and also in banking there sometimes comes to unfortunate misunderstandings and difficulty in understanding can arise, or one may simply want to propose an improvement. Your primary point of contact in such instances will usually be your account manager. Should you have an improvement proposal or would like to lodge a complaint, which you cannot personally discuss with your account manager, or you do not wish to discuss with your account manager, we kindly ask you to contact Ms Birgit Beck-Kunerth, MSc, the Head of our Complaint Management Department.
We will put every effort into providing you with a reply as soon as possible, and to implement adequate measures for improvement to promptly find a solution if problems arise.
Mag. Birgit Beck-Kunerth